ReferSurrey Refernet System

ReferSurrey is an online directory and referral system, which enables referrals to be made securely between a network of public and voluntary sector agencies across Surrey. As a system, it facilitates joined up working between agencies, by simplifying the referrals process, improving the visibility of services, and managing data sharing. It ensures that clients are contacted proactively by the agency they are referred to, helping them to get the holistic support they need. It also provides a way of tracking and recording outcomes across the whole referral system.
“To suddenly find yourself in real fear that you are not going to be able to feed your family, is terrifying. If you don’t know who to ask, you don’t know what’s out there, you don’t know what help is available, you’re just waving around in the dark hoping that someone will see you.” Ben, Community Commissioner, East Surrey Poverty Truth Commission

Our services

Benefits advice

Click here for agencies offering information and advice on welfare benefits and tax credits, including form filling, better off calculations, and appeals

View Benefits advice Agencies

Bill payment services

Click here for agencies offering a bill payment service for people without bank accounts or internet access

View Bill payment services Agencies

Debt advice

Click here for agencies offering debt advice including assessment, financial statements, negotiation with creditors, ongoing casework and representation services

View Debt advice Agencies

Employment Law Advice

Advice on all issues relating to employment - unfair dismissal, contracts of employment, disciplinary and grievance

View Employment Law Advice Agencies

Energy advice

Click here for agencies offering information and advice on energy efficiency, home insulation and how to pay less for electricity, gas and other utilities

View Energy advice Agencies

Housing / Family advice

Click here for agencies offering Housing / Family advice

View Housing / Family advice Agencies

Housing advice

Advice on all issues relating to housing - rent or mortgage arrears, eviction orders

View Housing advice Agencies

Money management & Budgeting advice

Click here for agencies offering budgeting advice to help people to manage their finances and make their income stretch further.

View Money management & Budgeting advice Agencies